How does Trust look like in Interaction and Digital Design?

Can trust be in layers? How do users experience Trust? Can ethics be categorised as passive and active ethics? How to actively maintain trust and ethics in a digital and interactive system.

About me

Academic Fields :
Value Sensitive Design ( Friedman & Hendry, 2019 )
Deceptive Design Patterns ( Brignull )
Trust in Digital Systems ( Rachel Botsman )
Usability and Interaction Design ( Norman, 2013 )
Human-Computer Interaction ( HCI )

Social Fields :
Manage My Health Breach
Data privacy, data leaks
Responsible designs and use of data
Delusions through AI – biased content

Cultural Fields :
Maturanga Maori – Trust is relational, and everything is – ancestors, land, people, connection relates with how the Trust layers are connected

KEYWORDS, FRAMEWORK, APPROACH

Keywords

Interactive design
Trust
Ethics
Design Thinking
Layers of Trust and Ethics
AI

Framework

Double Diamond design process.

Approach

Human-centered design.
Trust-centered/relational practise lead and Indigenous informed.

Research Methods & Methodology

Methods

Semi-structured interviews (40-55 participants)
Thematic coding – Identifying Trends, labelling patterns
Interaction prototyping
Reflective Journaling
User Testing, evaluation
Brainstorming trust-designed solutions

Methodology

Mixed Methods ( qualitative-led) design research, Ethical inquiry
Design Thinking